Shipping & Returns

Shipping Policy

Free Shipping to Canada and the USA

Free regular parcel shipping (6 - 8 business days). Please allow 2 - 3 additional business days for deliveries to rural areas. Orders in Canada are shipped preferably via Canada Post or available courier, while orders to the US are shipped preferably by DHL

 

Canadian customers may choose priority shipping (3 - 5 business days) for a flat rate of $25 dollars. 

 

US customers may choose priority shipping (4 - 5 business days) for a flat rate of $25 dollars. 

Love Vegan Bags is not responsible for delivery delays that may occur as a result of poor weather conditions and parcel volume.

Shipping to USA via DHL

We are partnering with DHL to make deliveries to USA safely and with a tracking number for your convenience  

International Shipping 

 

We ship everywhere around the globe. A flat rate of $30 dollars (6 - 9 business days).

 

Please be aware that any customs fees should be paid by customers.

Return & Refund Policy

if you didn't love what you ordered or if something isn't right, let us know and we will give you a full refund of the item price. 

You can return any item that is in its original condition by mail, within 30 days of receiving the item (60 days during Christmas season). All merchandise must be in new and unused condition. Once we receive the returned package, please allow 7 to 10 business days to process the refund.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. 

 

Failure to return the product in its original condition will result in the return being rejected and the item returned to the customer.

 

Canadian customers

 

  1.  Complete the Return form below to obtain a prepaid shipping label. 

  2.  Securely pack your merchandise. Please try to use the original shipping box and materials.

  3. Attach the prepaid shipping label to return the package and mail it at any Canada Post location.

  4. Once the package arrives at our installations, we will refund your money.

 

US and International customers

 

US and International customers should pay for return delivery to Canada. Please send us an email for instructions.

 

  • Once the package arrives at our installations, we will refund your money

  • To be fair with International customers, Love Vegan Bags will email you a 10% discount coupon for your next purchase 

 

Exchanges

 

We are not processing exchanges at this time


Final Sale Merchandise

Final Sale items are non-refundable. We do not accept returns of items purchased on Clearance, Final Sale or Black Friday specials at any time

Price Adjustments

 

We offer a one-time-only price adjustment on items purchased at a REGULAR price within 7 days of invoice with your original order number.

Love Vegan Bags reserves the right to modify its exchange and return policy.

Return Authorization Form

Return Authorization will be processed